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IT Support and Computing

These services are available to York College students, faculty, and staff to help them access and use academic technology, including help with computers, devices, printing, and other peripherals.

Computers Workstation—

At York Library there are 288 computers in total. They are located on the 2nd floor and on the 3rd main floor. 31 are located in the Laboratory, and 219 are distributed across the campus. 18 are laptops and 20 are Microsoft Surface tablets. Throughout 2019, 170 PCs were thoroughly refreshed. There are also a variety of computer models, including 129 Dell Optiplex 7490 AIO computers, 78 Dell Optiplex 5250 AIO computers, and 31 Dell Optiplex 3010 computers. 
All of these were refreshed in various places, from the common areas to all the information literacy classrooms in the library. Windows 11 Operating System is introduced with our latest refresh, while Microsoft's Office applications are updated to the latest version of "Microsoft 365" for seamless online integration (for more information, see the software section).  Additionally, four circulation workstations and two reference desk workstations were upgraded to new, high-performance computers (Dell OptiPlex 7070s).
Every Computer (Desktops, Laptops & Tablets) at York Library requires York College (YC) Network ID to Login, which provides access to a wide variety of the Software. Library visitors without a YC account can request a Guest Login at the Reference or IT Service Desk (please read the IT Service section for more info). Guest Station Computers are located on the 3rd floor — near the Reference Desk, just look for the sign upon entrance.
Queens High School for the Sciences (QHSSYC) has approximately 475 Students who also utilize the York College Library. Students use a generic Username/Password to access the Computers — obtained by request at the Reference Desk, each student is provided with a 14-Digit Passcode to remotely receive the Databases or borrow Books available at York’s Library. Please NOTE that QHSS visitors are required to switch the domain from 'student' to 'QHSSYC' before they log in to library computers. (Please read the QHSSYC for more info).
York’s Reservation System is made possible via CardinalReserve — implemented in every Computer of York’s Library, readily available for students to use. These Computers are numbered & divided by different Zones for theft protection, to make a reservation — students must use their York Network ID/Password. To request a York Network ID, please go to the IT Service Desk or check the IT Service section of this literature. To learn more about Computer Reservation, please check the Reservation section of this literature.
York’s Library provides each student with 2 hours per session, to utilize the Computers. Please be advised Library Computers DON’T auto-save or retrieve data, therefore, saving everything BEFORE the session ends is the student’s responsibility. Computers do provide several notifications, including a Final Warning. If the work-in-progress isn’t saved prior to the end of a session — everything will be LOST. Neither the Librarians nor Staff is responsible for any loss of data or other personal belongings. Once a user leaves their computer, it will be considered vacant — making it available to other users of the Library.
Library Policy— For the reliability of Computers & Resources, users are forbidden from installing, utilizing, or developing programs, which may damage Computers or hinder their performance. Doing so will result in the convicted personnel being fined. For more info, please check CUNY's Policy webpage.

Computers for guests: Guest Station— 

Guest Computing and Print Release Station, which is located on the third floor of York’s Library near the Reference Desk on the right-hand side of York’s main entrance, is available to visitors for use.  For guests' convenience, there are six Standing Computer Facilities available for the use of guest stations on a first come, first served basis, so there is no need to reserve them. Guests are welcome to use the workstations, however; they may be asked to depart a workstation depending on library obligations

 Library workstations should be utilized prominently for research, administrative, instructional, and intellectual purpose by York’s faculty, staff & students. Guests are able to utilize printing services at the library via printing Kiosk stations which are also located on the 3rd floor, next to the Circulation Desk. Guest users are required to create a Cardinal Printing Account with an Active Balance in order to be able to print from their account. 

A Cardinal Account can be created by visiting the Cardinal Reserve page or requesting help at the Reference Desk — on the right side of the primary entrance. You can look at this literature for more information regarding the activation of the CardinalPrint.

The ADA Workstation

York’s IT Department in collaboration with the Center for Students with Disabilities & York Management is working to ensure that every student lab meets the technology standards necessary to comply with ADA regulations & most prominently, that everyone has equal educational opportunities for accessibility. The Library has multiple ADA-compliment Computers, located on the 3rd floor near the Reference Desk & Quiet Zone Entrance. Our ADA Computers are powered by the Latest Software to assist students with Disabilities, alongside a quiet & isolated study area with availability of CCTV's (Closed-Circuit Televisions), Desktop Magnifier, ZoomText, Read&Write, Dragon Naturally Speaking, JAWS Screen Reader, Topaz HD & more. For more info, visit York’s Center for Students with Disabilities — York College / CUNY