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IT Support and Computing

These services are available to York College students, faculty, and staff to help them access and use academic technology, including help with computers, devices, printing, and other peripherals.

Cardinal Printing System

 CardinalPrint and Copy at York College are constantly looking for ways to improve their services. It is the aim of the library services department to provide quality printing services in a timely manner at a cost-effective price. Our IT services are available to faculty, staff, students, continuing and professional studies, guests, and other departments on the York campus. Printing, copying, and scanning services are available in York College Library. Users are able to print from any print-enabled location on campus

Please click here to see a list of all the printing services we offer.

Cardinal-Print Queue  —
CardinalPrint is powered by PaperCut's Print Management System. Authenticating with your York College network account (username and password) on the device and signing in will allow you to print from CardinalPrint queue to any Ricoh multifunction printer & copier on campus as well as the Printing Release Station. Ricoh and Xerox devices that are registered in PaperCut can also be used to print, copy and scan documents. 

Printing and Copying Service —
YC Library offers self-service copying in black-and-white, or color. Copier/printers are available in the library for students and visitors. The cost of a color page is .25 cents, and the cost of a black-and-white page is .10 cents. Patrons of the library can create a guest account to use Cardinal Print System services, such as printing and copying. A kiosk pay station is located on the third floor near the circulation and reserve areas of the library. Guests and students may add funds to their printing and photocopy accounts at this station. Only cash ($1, $5, $10, or $20 bills) is accepted at these Pay Stations. You cannot get change from these kiosks.

For additional assistance, please visit the Reference Desk or IT Service Desk. 
You can log in to the Student Printing System web portal at http://cprint.york.cuny.edu  and click on Transaction History to view previous transactions. Cardinal Web Printing

Utilizing Guest Computing & Printing— 

Guest computers are available in the library, located on the 3rd floor next to the Reference Desk — near the Main Entrance. Services provided range from printing facilities available at the printing Kiosk stations, scanning via multiple scanners & various other services. Guests must create a cardinal print account with a balance available — in order to print, as there’s NO free printing. 

While Guests are welcome to utilize Library workstations, in the event of shortages or required usage of library workstations for research, administrative, instructional, and intellectual pursuits by York College faculty, staff & students — Guests must withdraw from the workstations upon request by library staff. 

To utilize Guest Computers, York’s network account is required. Students, Faculty & staff can log in to Guest Computers through York Network credentials. However, non-York Students or patrons who need access may request at the Reference desk or IT service desk in order to log in. 

Create Guest Printing /Copying Account — 

 

Add Value to Printing /Copying Account— 

Network Printers— Multifunction Network Copiers

Printing Release Stations

Printing - There are six network printers (black and white) and one color printer on the third floor, near the Quiet Study Zone entrance on the southwest corner and the reference desk of the library.

The Copier offers: 
1) Color and B&W copying.
2) Colors and B&W printing of documents from library workstations. 

Color copies or prints are $0.25 cents and  Black-&-White copies or prints are $0.10 cents.  

 

Copy Center

Copying - On the third floor, near the Quiet Study Zone entrance on the southwest corner of the library, there are four networked Ricoh Copier (black and white), two networked color Ricoh copiers, and one networked Xerox Color Copier.

The Copier offers: 
1) Color and B&W copying.
2) Colors and B&W printing of documents from library workstations. 

Color copies or prints are $0.25 cents and  Black-&-White copies or prints are $0.10 cents. 

 

Self-service scan centers: How to Scan

Scannx Book ScanCenter

In the Library 3rd floor, near the Reference desk, there are five self-service scanners available for use. The self-service scanners are available for 15 to 20 minutes (each visit). Self-Service Book Scanning Solution, The Book ScanCenterTM features an All-In-One 15" touchscreen PC preloaded with ScannX software and an 11" x 17" book-edge scanner. As the library department of York College chooses this scanner because its large and friendly buttons provide users with easy access to the scanning process, including selecting file formats, scanning quality, and color depth. A contrast tool and magnifying tool are also included on the home screen for visually impaired users. 

 

Key Features 

It can convert scanned images into PDF, searchable PDF, Word, JPEG, TIFF, PNG, and MP3 formats, and send them via email, USB drive, mobile devices, or Google Drive, and capture full pages of text without distortion. A book spine can be protected by laying flat pages up to 11" x 17".

The software for the Book Scanner is hardware-independent. 

Resolution Options

  • Standard: 150 DPI
  • High Quality: 300 DPI

Color Options

  • color
  • black and white
  • grayscale

File Format Options

  • Image-jpeg format
  • Document-pdf format
  • Plain Text Conversion (OCR)

Automatic Document Feeder (ADF) support (optional)

Image Manipulation

  • Rotate
  • Zoom to Actual Size
  • Crop with the ability to undo the last crop

Crash Recovery 

  • Continue a session unsaved due to system/software crash/restart

To scan to a USB device:

Step 1— Touch the screen where it says, “Touch here to begin”

Step 2— On the Select, a Destination screen, Touch the part of the screen that says, “USB”

Step 3— Insert your USB drive

Wait for the USB drive to be detected

Step 4— Select scan options, e.g. Color, black and white, PDF, Word

Step 5— When ready, touch the “NEXT” button

Step 6— Place your paper/book material onto the glass of the flatbed scanner

Touch the “SCAN” button on the screen

Step 7— You could view and edit scan, and crop the scanned content

For multiple pages, touch the “SCAN” button

Step 8— When done, touch NEXT

On the “Transfer Documents to USB Storage” screen, ensure your USB storage device is showing.

Step 9— “Name” the file

Touch “NEXT”

Step 10— When done, remove your USB drive

If not done, choose, “Scan More Documents” and repeat starting at step 7, otherwise, touch “I’m Done”

If you need assistance in obtaining and using a scanner, please contact an IT support work-study at the appropriate service desk.


To Scan to Email:

Step 1—Touch the screen where it says, “Touch here to begin”

Step 2—On the Select, a Destination screen, Touch the part of the screen that says, “EMAIL”

Step 3—Select scan options, e.g. Color, black and white, PDF, Word

Step 4—When ready, touch the “NEXT” button

Step 5—Place your paper/book material onto the glass of the flatbed scanner

Step 6—Touch the SCAN button on the screen

Step 7—You could view and edit scan, and crop the scanned content

Step 8—For multiple pages, touch the “SCAN” button

Step 9—When done, touch NEXT

Step 10—On the “Transfer Documents to Email” screen, enter the recipient’s email address

Step 11—Tab down to enter the subject, and enter a short message (if necessary)

Step 12—Touch “NEXT”

Step 13—If not done, choose, “Scan More Documents” and repeat starting at step 5, otherwise, touch “I’m Done”

If you need assistance in obtaining and using a scanner, please contact an IT support work-study at the appropriate service desk.

Tips And Troubleshooting For Printing

  • Because all print jobs will be charged, prepare carefully before printing.  Use the following tips to save resources:

  • Save your work to your desktop DO NOT print from your S: drive.

  • Don't print out e-mail unless absolutely necessary.

  • If you must print an e-mail, copy-and-paste several messages into a Word file to reduce the number of pages you need to print. You should do this for working with Web-based information, too.

  • You can use printer-friendly options on some websites to eliminate unnecessary parts of our t much smaller), select only the pages you wish to print, etc., by using the print preview.et (Note: they will come out much smaller), select only the pages you wish to print, etc.t (Note: they will come out much smaller), select only the pages you wish to print, etc.

  • Proofread and spell-check before printing.

  • Use the print preview feature before printing.

  • If you need to reprint a document, only print those pages that have been changed, instead of the entire document.

  • If your print job does not print immediately, do not send it to the printer again without checking the print release station because it may still be waiting in the print queue.

  • Remember to log out of your account before you leave the lab.

  • Canceling Print Jobs

  • A print job cannot be canceled.  Print jobs are not released until after you have entered your network password at the print release station and selected which jobs you wish to release. Jobs that have not been released within 10 hours of being sent to the printer queue will be deleted from the printer queue.

  • Printer Malfunction

  • Our printers are kept in good working order; however, you may receive pages with poor quality from low toner or other printer malfunctions. Please inform the Reference desk/IT Service desk on duty, who will apply for a refund for you, which will then be credited to your account.

  • Under NO circumstances should other types of paper or other materials be placed into the printers, since they are calibrated for the specific types of paper. The objects may jam and damage the printer's internal components.

  • You are responsible for keeping your password and user ID safe. You will not be reimbursed for any changes made to your account by another student. We encourage you to contact the IT Help Desk if you believe another student is using your user ID and password.