LibGuides: Library Technology Helpdesk: Home

Support and Assistance for Technology

Welcome to the York College Library Technology Helpdesk, where we internally manage our Technology Services! In today's digital age, libraries are evolving into more than repositories of electronic devices; they are information hubs equipped with cutting-edge technology to enhance your research and learning experience. This guide aims to familiarize you with the various technology services available at the Library Technology Helpdesk, ensuring you leverage the resources at your disposal effectively.

Library Technology Helpdesk- (AC-3G01)

Providing services to students, faculty, staff, QHSSYC, and Patrons

Policy and flowchart for the Library Technology Helpdesk
Library Technology Help Desk Policy and Flowchart documentation—a guide to our streamlined approach for efficient service delivery. This document covers key aspects such as service request handling, escalation protocols, technical troubleshooting procedures, communication and documentation standards, collaboration with other departments, and continuous improvement strategies.

Designed for internal reference, this guide ensures a consistent and professional approach to addressing library patrons' needs. It serves as a foundational resource for the Help Desk team, aligning operational practices with organizational goals and fostering a culture of excellence.

Feel free to refer to this document for insights into our standardized and quality service delivery process.